Help us reduce pressure on the emergency services
111 is the NHS non-emergency number
It’s fast, easy and free. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
For less urgent health needs, contact your GP or local pharmacist.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Please call 111 before visiting Urgent Care or A&E
Physical Activity - Wonder-drug!
Please see our new poster promoting the benefits of physical activity.
The Wellbeing Service offers psychological help and practical support for people experiencing a wide range of very common mental health problems such as worry, low mood, insomnia and stress. For further information please follow the link Wellbeing Service.
If you have not yet registered please find out more about our on-line services
Would you recommend Fernville to Friends or Family?
Whenever we do something for you, you are entitled to apply "the Friends & Family Test" by answering the simple question: “How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?” All GP practices in England are introducing this test as a quick and simple way of collecting patient feedback to improve services.
You can pick up a form in the surgery for this, or complete the test using our automated check-in screen. But you may prefer to do this online following the link below. You can also view the results!
What you told us, and what we're doing about it:
Please follow the links to download our
Fernville is a modern, expanding practice with an excellent reputation, located conveniently in Midland Road, close to Hemel Hempstead town centre.
Our practice area includes the whole of Hemel Hempstead and we welcome any patient not yet registered with a local Doctor.
GP appointments within 2 working days whenever this is clinically necessary
Same day appointments for urgent problems
The option to book appointments up to 4 weeks ahead
The right to see a doctor or nurse of your choice
Evening appointments on Tuesdays and Thursdays as well as a Saturday morning surgery.
For more information, please download a copy of our Practice Information Leaflet.
To access the information we are required to publish about our doctors' pay, please follow the link here .