Information available from Fernville Surgery under the Freedom of Information Act Model Publication Scheme

 

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.

 

Information available

How the information can be obtained

Cost

Class1 - Who we are and what we do

(Organisational information, structures, locations and contacts)

Doctors in the practice

Practice Website www.fernvillesurgery.org

or

Practice Leaflet (available from the surgery on request)

No charge

Contact details for the practice

Opening hours

Other staffing details

Class 2 – What we spend and how we spend it

(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)

Total cost to the PCT/LHB/HSSB of our contracted services.

Please write to the Practice Manager giving full details of the information required.

We will charge for the cost of copying and postage.

Audit of NHS income

Class 3 – What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews)

Plans for the development and provision of NHS services

Please write to the Practice Manager giving full details of the information required.

We will charge for the cost of copying and postage.

Reports from audits and inspections performed by the Primary Care Trust or other NHS bodies

Please write to the Practice Manager giving full details of the information required.

We will charge for the cost of copying and postage.

Class 4 – How we make decisions

(Decision making processes and records of decisions)

Records of decisions made in the practice affecting the provision of NHS services

Please write to the Practice Manager giving full details of the information required.

We will charge for the cost of copying and postage.

Class 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)./Current information only.

Policies and procedures about the employment of staff

Please make a written request to the Practice Manager.

No charge

Internal instructions to staff and policies relating to the delivery of services

Please write to the Practice Manager giving full details of the information required.

No charge

Equality and diversity policy

Please make a written request to the Practice Manager.

No charge

Health and safety policy

Please make a written request to the Practice Manager.

No charge

Complaints procedures (including those covering requests for information and operating the publication scheme)

Please make a written request to the Practice Manager.

No charge

Records management policies (records retention, destruction and archive)

Please make a written request to the Practice Manager.

No charge

Data protection policies

Please make a written request to the Practice Manager.

No charge

Policies and procedures for handling requests for information

Please make a written request to the Practice Manager.

No charge

Patients’ charter

Practice Website www.fernvillesurgery.org

No charge

Class 6 – Lists and Registers

Currently maintained lists and registers only

Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)

None held

Not applicable

Class 7 – The services we offer

(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)

The services provided under contract to the NHS

Please write to the Practice Manager giving full details of the information required.

No charge

Charges for any of these services

No charge is made for any service provided under contract to the NHS

Not applicable

Information leaflets

Practice Leaflet (available from the surgery on request)

No charge

Out of hours arrangements

Out of hours services are provided by Herts Urgent Care

Not applicable