The global covid-19 pandemic has seen General Practice make rapid changes in order to keep patients and staff safe. You will have probably seen many changes at your surgery that have occurred during a very short period of time.
We know this may feel very different for our patients and we want everyone to understand that:
- These changes are essential to keep services going – they are necessary to protect patients and staff.
- Many practices are assessing patients by telephone, video or online consultation as the first point of contact. Face to face appointments may not always be available on request in the interests of safety, but practices will offer face to face appointments, after initial assessment, where there is a clinical need.
- Most practices have adopted these changes to minimise the number of patients in their buildings at any one time. This is to keep you as well as the practice staff safe. The changes will vary across practices dependent upon building layout and staffing levels, among other factors.
- The quality of care has not changed, nor has the dedication of the staff. It may be different but this is not second best. Staff in general practice and the wider health service are working extremely hard at the moment and rising to quickly adapt to the challenges that this global pandemic presents.
- All surgeries are still open, even if they are operating in different ways. We still want to see people: keep your appointments, and call us if there any new concerns.